INS LAND User Service Agreement

INS LAND User Service Agreement

Updated on: April 1, 2026

Before using the INS LAND software (hereinafter referred to as "this software") and related services (hereinafter referred to as "this service"), you should carefully read the agreements and rules related to this software and this service (including but not limited to the "INS LAND Ticket User Service Terms," "INS LAND Privacy Policy," etc.). Please make sure to carefully read and fully understand the content of each clause, especially the clauses regarding exemption or limitation of liability, dispute resolution, and applicable law. Clauses regarding exemption or limitation of liability will be displayed in bold font, and you should focus on reading them. If you do not agree to the "INS LAND User Service Agreement" (hereinafter referred to as "this Agreement"), it will result in us being unable to provide you with complete products and services, and you may choose to stop using this software and this service. If you choose to agree or use this software and the services on your own, when you fill in the information as prompted on the registration or activation page and complete all registration or activation procedures, or when you actually use this software or services in any other way permitted by INS LAND, it will be considered that you have fully read and understood this agreement and agree to be bound by this agreement as a party to the agreement, as well as other agreements and rules related to this software and services (including but not limited to the "INS LAND Ticket User Service Terms," "INS LAND Privacy Policy," etc.). The agreements and rules related to the software and the services are integral parts of this agreement and have the same legal effect as this agreement (hereinafter collectively referred to as "this agreement").

After you accept this Agreement, the Agreement may be modified due to changes in national policies, products, and the environment for fulfilling the Agreement. The modified agreement and rules will be published on all products of this Software (including but not limited to WeChat Mini Programs, APPs, websites, etc.). If you do not agree to the relevant changes, please immediately stop accessing and using this Software and the Services. If you continue to use this Software, the Services, or engage in any website activities, it will be deemed that you have accepted the modified agreement and rules.

You must confirm that you are at least 18 years old and have full legal capacity. If you lack full legal capacity due to factors such as age or intelligence, please read and decide whether to agree to this agreement with the accompaniment of your legal guardian (hereinafter referred to as "guardian"). If you do not have the civil capacity appropriate to your actions as mentioned above, you and your guardian should bear all consequences resulting from this in accordance with the law.

Especially, if you are a minor, please review and fully understand this agreement with the accompaniment of your guardian, and obtain your guardian's consent before using this software and this service. Minors and their guardians understand and acknowledge that if you violate laws, regulations, or the terms of this agreement, you and your guardian should bear all legal responsibilities that may arise as a result. Minors should use INS LAND within reasonable limits, and you understand that INS LAND is not obligated to review or confirm any matters of this agreement in any form. INS LAND reminds guardians to guide their minor children's online and consumption behaviors reasonably, fulfill their guardianship obligations effectively, and properly keep your payment devices, account passwords, etc., to avoid guardians making consumption through your account without your consent.

If you are a user outside Mainland China, your establishment or execution of this agreement and your use of this software and this service also need to comply with the laws of the country or region to which you belong and/or where you are located.

Article 1 Parties to the Contract

This agreement is jointly concluded by the users (hereinafter referred to as "user" or "you") who use INS LAND services through downloading, installing, using, logging into the INS LAND WeChat Mini Program, mobile client, and other methods, and INS LAND. (hereinafter referred to as "INS LAND" or "we").

Article 2 Agreement Content and Validity

(1) The content of this agreement includes the main text of this agreement and all privacy protection policies, rules, statements, notices, warnings, prompts, and explanations (hereinafter collectively referred to as "rules") that we have already published or may publish in the future. The aforementioned rules are an integral part of this agreement and have the same legal effect as this agreement.

(2) We reserve the right to formulate and modify this agreement and related rules as necessary from time to time. The modified content will be published on all products of this software (including but not limited to WeChat Mini Programs, apps, websites, etc.) and will be notified to you through announcements, pop-ups, in-site messages, messages, etc. The modified agreement and rules will take effect immediately upon notification and replace the original agreement and rules. If you do not agree to the relevant changes, please stop accessing and using this software and/or this service immediately; if you continue to use this software and/or this service or engage in any website activities, it will be deemed that you have accepted the modified agreement and rules.

(3) With this software and/or service, you can utilize the various individual feature services we offer (including but not limited to ticket purchasing, card ordering, chat rooms, promotions, etc., hereinafter referred to as "individual features"). When you use a specific single function of this software, there may be separate agreements and related business rules (hereinafter collectively referred to as "separate agreements"). Please read and agree to the relevant separate agreements before using the service; once you accept or use derivative services in this service, it will be deemed that you have read and agreed to this agreement and the service terms of the single function, and are bound by this agreement and the service terms of the single function.

Article 3: Service Content

(1) This software refers to the software developed by us and authorized for users to download, install, log in, and use in accordance with this agreement and our other agreements and rules.

(2) You acknowledge and agree that we may update or adjust the content of this software and/or this service as necessary.

(3) You can use this software and/or this service through terminals such as computers, mobile phones, etc., in the form of WeChat Mini Programs, apps, websites, etc., as provided by us. At the same time, we will continuously enrich the terminals, forms, and other aspects for you to use this service. When using this service, you should select the software version that matches your terminal and system; otherwise, you may not be able to use it properly.

(4) We grant you the right to use this software and related services in a personal, non-transferable, revocable, non-exclusive, and non-commercial manner. All other rights not expressly granted by this clause and other terms of this agreement are still reserved by us. You must obtain our written permission before exercising any related rights. Furthermore, our failure to exercise any of the aforementioned rights does not constitute a waiver of those rights.

Article 4: Registration, Account Management, and Protection of Personal Information

(1) Users need to register an INS LAND account with a real-name mobile phone number. After successful registration, INS LAND will automatically assign an account to the user according to the system rules, and this account number will be the INS LAND account. You can also register and link an INS LAND account through a third-party account (must be linked with a real-name mobile phone number). You understand and agree that you undertake not to include illegal or inappropriate information in the registered account nickname, avatar, personal profile, and Truth&Lies information. You must not register for others without permission (including but not limited to impersonating others' names, nicknames, avatars, or in any other way that may cause confusion). Otherwise, we reserve the right to refuse registration, stop services, and reclaim the account, and any resulting losses shall be borne by you.

(2) You understand and agree that the ownership of the INS LAND registered account belongs to us. After registration, you only obtain the right to use the account. We can change the methods of account registration and binding based on user or product requirements without prior notice to users. The right to use an INS LAND account belongs solely to the user who applied for registration and completed real-name verification. The specific methods of real-name verification may include one or a combination of methods such as a mobile phone number or identity document, and will vary according to the specific service content you use and the specific requirements of national laws and regulations. The transfer, borrowing, renting, transfer, or sale of accounts is prohibited. Otherwise, we have the right to immediately reclaim the account without notice. You shall bear any losses resulting from the clearing or loss of all data and information generated by your use of this software and/or services.

(3) You must ensure the authenticity of the real-name authentication information filled in when registering for an INS LAND account. The user shall bear any responsibility arising from illegal, untrue, or inaccurate user information. Please update your registration information to ensure it is timely, comprehensive, truthful, and accurate. All originally entered data will reference the user's account registration information. Any issues arising from the submission of untrue, inaccurate, non-standard, or illegal registration information, as well as all consequences resulting from such issues, shall be borne by you.

(4) If you lose or forget your INS LAND account password, you can follow the appeal process of INS LAND to request account recovery promptly. Users can contact INS LAND customer service to apply for account recovery by providing account identity authentication information, initial registration information, and personal password protection information. The password recovery mechanism of INS LAND is only responsible for verifying the accuracy of the information filled in the appeal form against the system records, and cannot determine whether the appellant is the actual account user. INS LAND shall not be liable for any losses incurred by users due to false appeals. Users are aware that the responsibility for safeguarding their INS LAND account and password lies with them, and INS LAND does not guarantee that users will definitely be able to recover their account through an appeal if it is lost or the password is forgotten.

(5) In order to fully utilize the resources of the INS LAND account, if a user has not logged in or used the INS LAND account for a long time, INS LAND has the right to cancel, reclaim, replace, or take measures to delete any records of the account in the software database (including but not limited to registration information, my benefits, my balance, my ticket folder, INS balance, INS points information, etc.), and terminate the corresponding services. Before cleaning such accounts, INS LAND will notify users through methods including but not limited to pop-ups, website announcements, in-site messages, and client push notifications.

(6) Please be careful not to disclose any of your financial accounts, bank cards, credit cards, third-party payment accounts, and corresponding passwords or other important information while using this software service, otherwise any losses incurred will not be the responsibility of the platform.

(7) This software shall not assume any legal responsibility for the following related matters:

1. INS LAND provides users' personal information in accordance with legal provisions or the requirements of relevant government agencies, security agencies, or judicial authorities.

2. Any property loss, virtual property loss, leakage of personal information, or other losses or leaks resulting from users disclosing their passwords or sharing registered accounts with others, not caused by INS LAND.

3. Any property loss, virtual property loss, or information leakage caused by hacker attacks or computer virus intrusion;

4. Any property loss or virtual property loss caused by force majeure shall not be held liable.

(8) We value the protection of users' personal information. Users' personal information is protected and regulated in accordance with the "INS LAND Privacy Protection Policy" (hereinafter referred to as the "Privacy Protection Policy"). For details, please refer to the Privacy Protection Policy. Before using the products and/or services of INS LAND, you should carefully read and fully understand the Privacy Protection Policy. If you do not agree with the content of the Privacy Protection Policy, it may result in the inability of INS LAND's products and/or services to operate normally or achieve the intended service effects. Your use or continued use of the products and/or services provided by INS LAND indicates your full understanding and agreement to the entire content of the Privacy Protection Policy (including updated versions).

Article 5 Service Usage Guidelines

(1) You fully understand and agree that INS LAND only provides a service platform for users, and you should take responsibility for all actions and outcomes of using the service. Accordingly, you should understand that using INS LAND services may involve risks from others' illegal or inappropriate behavior (or information), and you should assess and take action on your own and bear the corresponding risks.

(2) Users guarantee the authenticity and accuracy of the information published and disseminated using this software, while also ensuring that they will not use INS LAND's services to produce, copy, publish, disseminate, or store information containing the following content:

Opposing the fundamental principles established by the Constitution.

2. Endangering national security, leaking state secrets, subverting state power, or undermining national unity.

3. Harming the national honor and interests.

4. Inciting ethnic hatred, ethnic discrimination, or undermining ethnic unity;

5. Undermining national religious policies, promoting cults, or feudal superstitions.

6. Spreading rumors, disrupting social order, or undermining social stability is prohibited.

7. Spreading obscenity, pornography, gambling, violence, murder, terrorism, or inciting crimes;

8. Insulting or defaming others, infringing on others' intellectual property rights or other legitimate rights and interests; 8. Insulting or defaming others, infringing on others' intellectual property rights, or other legitimate rights and interests;

9. Inciting illegal assemblies, associations, processions, demonstrations, or gatherings to disrupt social order.

10. Content containing false, fraudulent, harmful, coercive, infringing on others' privacy, defamatory, vulgar, or otherwise morally objectionable;

11. Other content that violates the laws, regulations, policies, or public order and morals of China or your country.

(3) Users must not interfere with the normal operation of this software, or infringe upon the rights of other users or third-party partners, including but not limited to the following behaviors:

1. Publishing or promoting pornographic websites, adult product websites, or other pornographic, vulgar content;

2. Publishing counterfeit or unauthorized products.

3. Publishing content of products explicitly prohibited by the state or without state authorization;

4. Publishing organizational and promotional part-time job content online;

5. Maliciously spamming or disrupting the platform order.

6. Infringing on the legitimate rights of others, such as reputation, portrait rights, intellectual property, and trade secrets;

7. Contains information that disrupts the normal operation of this software or infringes upon the legitimate rights and interests of other users or third parties.

(4) Users must not engage in any behavior that compromises computer network security, including but not limited to:

1. Using unauthorized data or accessing unauthorized servers/accounts;

2. Unauthorized access to public computer networks or others' computer systems to delete, modify, or add stored information without permission;

3. Unauthorized attempts to probe, scan, or test the weaknesses of this software system or network, or other actions that undermine network security.

4. Attempting to interfere with or disrupt the normal operation of the INS LAND system or website, intentionally spreading malicious programs or viruses, and other actions that disrupt or interfere with normal network information services are prohibited.

5. Forging the name or part of a TCP/IP data packet.

6. Reverse engineering, reverse assembling, compiling, or attempting to discover the source code of this software in any other way;

7. Maliciously registering accounts, including but not limited to frequent or batch registration of accounts.

8. Any other actions that violate laws and regulations, this agreement, or infringe upon the legitimate rights and interests of others.

(5) Users must not engage in any actions that undermine the fairness of our services or otherwise affect the normal order of this software, including but not limited to actively or passively boosting scores, colluding to cheat, using cheat software, exploiting bugs (also known as "vulnerabilities" or "defects"), maliciously creating multiple accounts, and other actions that violate the principles of fairness and good faith to gain improper or illegal benefits, or using the internet or other means to publicize cheat software or bugs.

(6) Users must not use new technologies and applications based on deep learning, virtual reality, generative artificial intelligence, etc., to create, upload, copy, transmit, or spread false news information or other content prohibited by laws and regulations, or falsely present synthetic content as natural content. If you publish or disseminate non-authentic information created using new technologies and applications such as deep learning, virtual reality, generative artificial intelligence, etc., you must clearly label it in a prominent manner. Otherwise, the platform has the right to take measures including but not limited to adding labels, restricting, or banning the relevant content and accounts.

(7) Without our written permission, users are not allowed to conduct or authorize network port scanning, operating system detection, or any other scanning and/or probing. Users must not illegally obtain any content on this software for purposes including but not limited to: illegal sale of personal information, promotion, increasing click-through rates, page views, or providing paid services. "Illegal acquisition" refers to the act of using abnormal browsing methods or means to illegally obtain or use any content within this software without authorization. Specific actions include but are not limited to: using robots, spiders (spider), program bugs to bypass, disrupt technical measures, monitor, read, copy, or forward any content within this software.

(8) If the user violates the relevant provisions of this agreement, we have the right to take punitive measures, including but not limited to, depending on the severity of the circumstances:

1. Function Restriction: We have the right to restrict the use of certain functions for violating accounts as we deem appropriate.

2. Account Suspension: We reserve the right to suspend the account in violation for a certain period of time as deemed necessary. During the freeze period, the frozen account cannot be used for spending, withdrawing, exchanging, etc., and cannot be logged in or used.

3. Device Ban: We have the right to temporarily ban the device used by the violating account, as we see fit. The device that has been banned cannot log in to any account during the ban period.

4. Permanent Ban: We have the right to permanently ban the violating account and delete the account information, and it cannot be registered again. Any assets or virtual assets in the permanently banned account will be considered as a penalty paid to us by the infringing user for violating this agreement.

(9) In accordance with this agreement, related rules, or relevant laws and regulations, we reserve the right to restrict, freeze, or terminate the user's access to our services. Any losses incurred by the user as a result (including but not limited to disputes with third parties due to the user's violations, recharging losses through third-party recharges, third-party recharge gifts, non-login recharges, communication interruptions, clearing of user data, emails, game props, and related data, suspension of related services, etc.) shall be the user's responsibility.

(10) You are fully responsible for the authenticity, legality, harmlessness, accuracy, and effectiveness of the information transmitted using the INS LAND account or this service. Any legal liability related to the information disseminated by the user shall be borne by the user and is not related to us. If this causes damage to us or a third party, the user shall compensate according to the law.

(11) Your consumption behavior at INS LAND is entirely based on your independent and voluntary actions. Once the consumption behavior occurs, no refunds will be given, and the user shall bear the responsibility.

(12) The services we provide may include advertisements. You fully understand and agree that advertisements from us and third-party vendors and partners may be displayed during use. Unless explicitly required by laws and regulations, you are responsible for any transactions based on the advertisement information. We are not liable for any loss or damage incurred from transactions based on the advertisement information or content provided by the aforementioned advertisers.

Article 6: Payment and Revenue Services

(1) Some functions of this software require payment. By registering an account, users will automatically activate an INS LAND account, enabling them to top up and make purchases within the platform. Users can check the recharge and consumption records in their account under My Orders. The related information will not be made public.

(2) Users must adhere to the pricing rules within this software and are not allowed to make any form of changes to the pricing rules within this software. Users are not allowed to bypass the pricing rules within this software for online or offline transactions in any form, nor evade the pricing rules through private transactions.

(3) The INS LAND platform prohibits offline transactions. If users engage in offline transaction violations, INS LAND has the right to suspend, seal, freeze, or clear INS balances, or deactivate all INS LAND accounts bound to the user's identity information. Users shall bear all economic losses incurred due to offline transactions, and INS LAND shall not assume any responsibility. Special Note: Minor users must obtain guardian consent before using the recharge and consumption services of this software. INS LAND specifically reminds guardians to guide their minor children's consumption behavior reasonably, fulfill their guardianship obligations, and properly safeguard your payment devices, account passwords, etc., to prevent guardians from making consumption through your account without your consent.

(4) Users can recharge within this software or obtain INS balances or activity rewards or promotional rewards through participating in activities and promotional plans, and use the corresponding services, including but not limited to the following:

1. INS Balance: The recharged INS balance can be used for order payment services provided by this software. Users can request a refund of the INS balance recharged with legal currency at any time, and the refund will be returned to your recharge account via the original payment method. Users cannot exchange the INS balance obtained through activities or promotional plans for cash, transfer it to a third party, and it has an expiration date. It will become unusable after expiration, so please use it within the validity period. When using the INS balance, the INS balance obtained from activities or promotional plans will be used first by default.

2. Introduction to recharge-related services:

(1) Users can freely choose a specific recharge method on the recharge system and complete the recharge according to the procedures prompted on the corresponding page.

(2) After using various recharge methods, users should keep the recharge order number or recharge card as a reference for future issues (if users complain about the recharge service but do not have a recharge card or other valid evidence, we will not provide compensation or reimbursement).

(3) When using the recharge method, users must carefully confirm their account and select the relevant operation options. If users input the wrong account, operate improperly, or do not understand the recharge billing method, resulting in recharging the wrong account or selecting the wrong recharge type, and thereby harming their own rights, we will not provide compensation or reimbursement.

If users recharge in an illegal manner or use a recharge method not specified by us, we do not guarantee that the recharge will be completed smoothly or correctly. If this causes damage to the user's rights, we will not provide compensation or reimbursement, and we reserve the right to terminate the user's account and the use of various recharge services at any time.

(5) Users must not engage in any illegal or criminal activities through our recharging service or exploit recharging loopholes for profit. Otherwise, we have the right to terminate the service, recover illegal gains, and, in serious cases, transfer the case to judicial authorities.

(6) The channel providers corresponding to each recharge method may set relevant recharge channel fees according to their standards (which may be prompted on the recharge operation page or other pages of the channel provider) and charge users during the recharge process. We would like to remind you: Please make sure to pay attention to the service fees charged by the channel providers for each recharge method, and choose the recharge method according to your own needs.

(7) If the user's recharge is inaccurate due to our recharge method and it is verified to be true, we will take corresponding measures based on the user's recharge situation: If the system recharge amount is less than the user's actual recharge amount due to the recharge method, we will make up the difference; If the system recharge amount is greater than the user's actual recharge amount due to the recharge method, we have the right to recover the difference; If the system recharge amount is less than the user's actual recharge amount due to service fees charged by the channel provider, it does not constitute an inaccurate recharge by the user.

(8) Users, please understand that after successfully recharging our INS balance, except as clearly stipulated by laws and regulations or otherwise agreed in this agreement, the INS balance cannot be converted into legal currency or transferred to others under any circumstances.

3. Activity rewards

(1) Activity rewards obtained by users through our online and/or offline activity plans (including but not limited to game coins, points, Tipsy Points, etc.) must be used within the period and rules stipulated for each activity. The rules governing activity rewards shall be subject to the specific activity descriptions.The nature of the activity rewards is in the form of vouchers for consumption, which cannot be exchanged for cash, transferred to a third party, but have an expiration date. They will become unusable after expiration, so please use them within the validity period.

(2) Activity rewards will be issued to users within the period and under the rules stipulated for the activity. Users must utilize them promptly. Users are responsible for maintaining a valid account status; rewards that cannot be issued due to user-related reasons such as account freeze or deactivation shall be deemed voluntarily forfeited.

(3) We have the right to terminate or adjust the activity plan, activity rewards, distribution times, activity rules, etc. ，at any time based on operational conditions, and it will be displayed on the relevant service page or at the activity site. Users are fully aware of this and have no objections.

4. Promotional Rewards

(1) Promotional rewards obtained by users through promotional plans, including but not limited to the "Top Player Promotional Reward," shall be used within the period and according to the rules stipulated for each promotional reward. The specific rules for promotional rewards shall be subject to the relevant promotional reward description. The nature of promotional rewards is in the form of consumption vouchers, which cannot be exchanged for cash, transferred to a third party, and have an expiration date. They will become unusable after expiration, so please use them within the validity period.

(2) Promotional rewards will be distributed to users within the period and according to the rules stipulated by the promotion. Users must use them promptly. Users must ensure their account status is normal. If rewards cannot be distributed due to user-related reasons such as account freezing or deactivation, it shall be deemed as voluntarily forfeited.

(3) We reserve the right to terminate or adjust the promotion plan, promotional rewards, distribution times, activity rules, etc.，at any time based on operational conditions, and it will be displayed on the relevant service page or at the activity site. Users are fully aware of this and have no objections.

5. Points Mall

(1) Users may obtain products (including but not limited to ordinary goods, cold food, hot food, alcoholic beverages, tickets, virtual cards/coupons, discount vouchers, etc.) in the Points Mall through redemption using points, cash, INS Balance, or a combination of multiple payment methods. The specific product information, prices, payment methods, redemption rules, and validity periods shall be subject to the display on the Points Mall page or the instructions of the relevant activity.

(2) The method of product redemption shall be subject to the specific product page or activity instructions. Once a product is redeemed, except as otherwise provided by laws and regulations or as specifically stated on the page, the user shall be deemed to have confirmed receipt of the product and accepted the condition of the product.

(3) If the user is unable to initiate a refund on the page, the user may contact customer service to process the refund. Upon refund, each payment component shall be returned via the original payment channel: the points portion shall be refunded to the user's points account based on the original amount of points consumed; the INS Balance portion shall be refunded to the user's INS Balance account; the cash portion shall be refunded to the user's original payment account. If the refunded points have exceeded their original validity period, such points must be used before 24:00 on the day of refund; any unused points after such time shall be invalidated.

(4) Orders redeemed through the Points Mall are subject to the seven-day no-reason return policy. The user has the right to return the product within seven days from the date of redemption, except in the following statutory and special circumstances:

a. Custom-made products (customized products);

b. Fresh or perishable products (such as fruits, cold food);

c. Digital products such as audio-visual products or computer software that have been downloaded online or whose packaging has been opened;

d. Delivered newspapers or periodicals;

e. Products that are not suitable for return due to their nature and have been confirmed by the user at the time of purchase;

f. Products that may affect personal safety or life and health once unsealed, or whose quality may easily deteriorate after unsealing (such as alcoholic beverages, hot food);

g. Service-based products.

Products returned by the user must be in good condition. Return shipping costs shall be borne by the user, unless otherwise agreed in this Agreement.

(5) If a product is redeemed by others due to the user's personal reasons (such as disclosure or loss of the redemption code), the loss shall be borne by the user.

(6) If a user obtains points or products through cheating, fraudulent transactions, exploiting system vulnerabilities, or other improper means, we have the right to cancel the order, reset the points to zero, restrict or ban the account, and recover any illegally obtained gains.

(7) We reserve the right to terminate or adjust the rules of the Points Mall at any time based on operational conditions, and it will be displayed on the relevant page or at the activity site. Users are fully aware of this and have no objections.

6. Special Liability Limitations

(1) The aforementioned activity rewards and promotional rewards do not constitute users' property rights or interests. They are non-refundable, non-transferable, and non-inheritable.

(2) If activity rewards or promotional rewards records are abnormal due to force majeure such as system failures or network delays, INS LAND will make corrections based on the system backend data.

(3) If users obtain activity rewards or promotional rewards through cheating (e.g., exploiting loopholes to boost scores, malicious collusion, etc.), INS LAND has the right to reset such rewards to zero and permanently ban the account, and shall not bear any liability for compensation.

7. Special Notice for Minors

Minor users must obtain guardian consent before participating in consumption and various activities. Guardians should properly safeguard payment accounts. INS LAND shall not be obligated to refund consumption made by minors without consent.

Article 7 Intellectual Property Rights Statement

(1) Except for the intellectual property rights of advertisements involved in this service, which are owned by the respective advertisers, the intellectual property rights of the content we provide in this service (including but not limited to software, technology, programs, web pages, text, images, audio, video, charts, etc.) are owned by us, except for the content that users have legally obtained intellectual property rights before using this service.

(2) Unless otherwise specifically stated, the copyright, patent rights, and other intellectual property rights of the software on which we rely to provide this service are owned by us.

(3) The graphics, text, or their composition involved in this software and this service, as well as our logos and product and service names (hereinafter collectively referred to as "our identifiers"), are owned by us in terms of copyright or trademark rights. Users may not display or use our logos in any way, apply for trademark registration, domain name registration, etc., without our prior written consent, nor may they indicate or imply to others that they have the right to display, use, or otherwise handle our logos. If you violate the agreement by using the above logos and causing losses to us or others, you shall bear all legal responsibilities.

(4) The above and any other intellectual property rights legally owned by us or related advertisers are protected by law. Users may not use or create related derivative works in any form without the written permission of us or the relevant advertisers.

Article 8 Legal Liability

(1) If we discover or receive reports or complaints that a user has violated the terms of this agreement, we have the right to review and delete the relevant content at any time without notice. Depending on the severity of the violation, offending accounts may be subject to penalties including but not limited to warnings, function suspension, account freezing, device suspension, permanent ban, account recovery, and users will be notified of the outcome. INS LAND has the right to unilaterally determine user behavior and applicable rules and handle it accordingly.

(2) Users understand and agree that we have the right to impose penalties on behaviors that violate relevant laws, regulations, or the provisions of this agreement based on reasonable judgment. We may also take appropriate legal actions against any user who violates the law or regulations, and report relevant information to the relevant authorities in accordance with the law. Users shall bear all legal responsibilities arising from this.

(3) The user understands and agrees that in the event of the user violating the provisions of this agreement, resulting in any claims, demands, or losses from any third party, including reasonable attorney fees, the user shall compensate us and/or our partner companies, affiliated companies, and indemnify them.

(4) The user understands and agrees that if the user violates the provisions of this agreement, leading to permanent account suspension, the INS balance in the account will no longer be available for use or withdrawal after the permanent suspension. The above-mentioned INS balance will be treated as a penalty paid by the violating user to us, and will be collected and managed by us.

(5) Users (including but not limited to registered users, suspended users, and deactivated users) must not maliciously defame or slander INS LAND and its affiliated companies; must not spread damaging remarks or false reports about INS LAND and its affiliated companies; must not incite fans or other online groups to maliciously attack INS LAND and its affiliated companies. No user shall publish any statements about INS LAND and its affiliated companies or accept interviews related to INS LAND and its affiliated companies on any news media, self-media platforms, etc., without our written consent. If the user violates the above provisions, we have the right to pursue legal responsibilities and claim damages in accordance with relevant laws.

Article 9: Force Majeure and Other Excusable Circumstances

(1) The user understands and acknowledges that during the use of this software and/or this service, they may encounter unforeseeable circumstances or significant objective events that could pose risks, including but not limited to government actions, natural disasters (such as floods, earthquakes, storms), outbreaks of infectious diseases, social events (such as wars, riots, strikes), etc., leading to interruptions in this service. When the above situation arises. We will strive to cooperate with relevant units as soon as possible to make timely repairs, but we and our partners are exempt from liability within the scope permitted by laws and regulations for any losses caused to users or third parties.

(2) Similar to most internet services, this service may be affected by various security issues due to differences in factors such as user reasons, network service quality, and social environment. For instance, others may exploit user information to cause harassment in real life; software downloaded and installed by users or websites visited may contain viruses like "Trojan horses," posing a threat to the security of user computer information and data, consequently impacting the normal use of this service, and so on. Users should enhance their awareness of information security and the protection of user data, and pay attention to strengthening password protection to avoid loss and harassment.

(3) Users understand and confirm that this software and/or service may face risks of service interruption or failure to meet user requirements due to force majeure, computer viruses, hacker attacks, system instability, user location, user shutdown, and any other technical, network service quality, or communication line reasons. Therefore, we are not responsible for any losses incurred by users or third parties.

(4) Users understand and confirm that while using this software and/or service, there may be misleading, deceptive, threatening, defamatory, offensive, or illegal information from others, as well as information that infringes on the rights of others anonymously or under a false name, along with the actions accompanying such information. Therefore, we are not responsible for any losses incurred by users or third parties.

(5) Users understand and confirm that we need to periodically or irregularly inspect or maintain this software or related equipment. If such circumstances cause the service to be interrupted within a reasonable time, we are not responsible for it, but we should provide advance notice.

(5) We have the right to deal with illegal, non-compliant, or breach content based on laws, regulations, and the terms of this agreement. This right does not constitute our obligation or commitment, and we cannot guarantee the timely detection or handling of such illegal, non-compliant, or breach behavior.

(6) Under no circumstances shall we be liable for any indirect, consequential, punitive, incidental, special, or penal damages, including loss of profits incurred by users due to the use of this software and/or service (even if we have been informed of the possibility of such losses). Notwithstanding any conflicting provisions in this agreement, our total liability to users, for any reason or in any manner, shall never exceed the fees paid by the user for the use of our services (if any).

Article 10: Changes, Interruptions, and Termination of Service

(1) We have the right to change, interrupt, or terminate part or all of the services (including paid services) at any time. We shall notify users in advance of any services we modify, interrupt, or terminate, and provide affected users with equivalent alternative services.

(2) In the event of any of the following circumstances, we have the right to modify, interrupt, or terminate the free or paid services provided to users without any liability to the user or any third party.

1. According to the law, users are required to submit true information, but if the personal information provided by the user is not true or inconsistent with the information provided at the time of registration and the user fails to provide reasonable proof;

2. If the user violates relevant laws or regulations or the terms of this agreement;

3. In accordance with legal requirements or competent authorities;

4. For security reasons or other necessary circumstances.

Article 11: Right to Independent Operation

We retain the right to operate independently in order to protect the rights of the majority of users. We adhere to our principles and do not welcome guests who behave uncivilly or infringe on the rights of others, including but not limited to:

(1) Entering the restaurant in slippers or sleeveless vests, taking off shoes or dining shirtless in the restaurant, making loud noises in the restaurant, smoking in non-smoking areas, or bringing pets into the restaurant.

(2) Users who infringe upon the personal or property rights of other users, engage in behaviors contrary to public order and good morals, or act in violation of honesty and trustworthiness.

(3) Potential unfair competitors who may harm business order and/or commercial secrets, or may cause users to suffer losses and/or harassment.

Article 12 Other

(1) We solemnly remind users to pay attention to the clauses in this agreement that exempt us from liability and limit user rights. Please read carefully and consider the risks independently. Minors should read this agreement under the accompaniment of their legal guardians.

(2) If any provision of this agreement is invalid or unenforceable for any reason, the remaining provisions shall still be valid and binding on both parties.

Article 13 Special Note

(1) Pursuant to Article 496 of the Civil Code: When entering into a contract using standard terms, the party providing the standard terms shall adhere to the principle of fairness in determining the rights and obligations between the parties, and shall reasonably alert the other party to clauses that exempt or reduce its liability and other clauses that are of significant interest to the other party, and shall explain such clauses upon the other party's request. We hereby make a special statement as follows in accordance with the law: Our obligation to draw users' attention in a reasonable manner will be achieved as follows: In this agreement, we will use clear and conspicuous methods such as bold fonts and underlines to remind users to pay attention to relevant clauses (it is emphasized that this also includes any clauses containing terms such as "not responsible," "exempt," "not allowed," etc., even if not explicitly marked). Confirmation of such clauses may result in users' passivity, inconvenience, or loss in specific situations. Please reread the above clauses before confirming your agreement to this agreement. Both parties confirm that the above clauses do not fall under the unreasonable exemption or reduction of our liability, increase of user liability, or restriction or exclusion of users' main rights as stipulated in Article 497, Paragraphs (2) and (3) of the Civil Code. The user's choice to agree to the contract and use the service shall be deemed as a consensus reached by both parties on this agreement.

(2) If the user has any requests to clarify the terms, please stop using the service immediately and send an email to kefu@hero.com. If the user does not call or send an email requesting clarification of the terms to us but chooses to agree to this agreement, both parties hereby confirm that we have fulfilled the legal obligation to explain the relevant terms as requested by the user. We have given the user enough time and full freedom to decide whether to enter into this agreement.

(3) Considering that we have clearly defined the above terms in accordance with the law and fulfilled the obligations of the party responsible for drafting the standard terms, the user's click to agree or proceed shall be deemed, and should be deemed, as the user having fully acknowledged and agreed to the legality and validity of all terms of this agreement, especially the terms that remind the user to pay attention. The user should not claim or request the court or any other third party to confirm the illegality or invalidity of the relevant terms on the grounds that we have not reasonably reminded the user of the standard terms or have not fulfilled the obligation to explain as requested by the user.

Article 14 Application of Law and Jurisdiction

(1) The validity, interpretation, modification, execution, and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China. In case of any disputes arising from this agreement, the parties should first attempt an amicable negotiation. If the negotiation fails, the relevant disputes, conflicts, claims, breaches, or invalidity of the contract shall be resolved through arbitration in Shanghai by the Shanghai International Arbitration Center in accordance with its arbitration rules at the time of applying for arbitration. The arbitral decision is final and binding on all parties.

(2) The latest revision date of this agreement: April 1, 2026, effective date:April 1, 2026.